Executive Summary
Hirewell was retained by Hostway to manage their North American talent acquisition efforts through our Managed Recruiting Program (MRP). Hostway had previously been relying on search firms and its internal HR team to manage hiring.
About the Client
Hostway Services, Inc. is a leader in managed cloud infrastructure and application hosting solutions for asset-lite, mid-market and e-commerce focused organizations and the companies that serve them. Its team of engineers in North America and Europe deliver reliable, secure and scalable private cloud, managed server, and hybrid cloud hosting solutions to over 500,000 customers across six geographically diverse datacenters. Hostway’s core products include Managed Hosting, Cloud Hosting, Web Hosting and Email and Applications.
The Challenges
Hostway did not have the bandwidth to handle the hiring volume and its hiring managers were not seeing the necessary candidates to make timely hiring decisions. With offices spread across 6 locations in the United States and Canada, North American, decentralization added another layer of complexity.
The Solution
Hirewell allocated a team out of its Chicago office to manage all hiring in the United States and Canada. Weekly conference calls with Corporate HR and hiring managers ensured that all parties were kept up to date on changing priorities and advancements so that the recruiting efforts were efficient and stayed on track.
The Results
Hostway saw improved recruiting metrics across the board, including reduced time-to-hire, significant reduction in the use of outside search firms and an average of 4 candidates interviewed per role. Hirewell made 45 hires in 18 months across multiple functions including IT, Sales, Marketing and Leadership roles.
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Candidate Experience sucks right now. That’s it. That’s the show.
If you think back to 2021, when the job market was on fire, it was top of mind for everyone. Not just LinkedIn think pieces, but companies poured lots of time and effort into white-glove interview processes.
Now that the market cooled off, so did the effort. But there’s a disconnect: attracting talent isn’t any easier right now. In fact, it’s harder when you inadvertently cut corners.
Jeff Smith and James Hornick explain why ignoring candidate experience is costing companies big in The 10 Minute Talent Rant, Episode 111, “Candidate Experience Has Never Been Worse”
Episode 111
















