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Dumbest thing I heard last week: a company used ChatGPT to screen resumes. It let the AI tell it who to interview with a lazy copy and paste job.
Spoiler: It didn’t work.
One of the common narratives on LinkedIn – long before the AI boom – was “how to get past the ATS.” Huckster coaches use it as rage bait to build a following.
In reality, ATS systems are about as outdated as technology gets. Saying you want to “get past the ATS” is like saying you want to “get past the Excel sheet.” Internal recruiters are flooded with more resumes than they can possibly screen. They use basic things like keyword filters and application questions to narrow it down.
Yes, it’s an imperfect process. But it’s not “AI” that’s ruling people out. It’s overworked recruiters using crappy software.
Fast forward to last week. An agency recruiter contact of mine let me know about a hiring manager who thought they found a life hack. Instead of reading the resumes and deciding who best fit the requirements, they let ChatGPT make all the decisions.
Copy and paste. Then asked which to talk to.
The results? No rhyme or reason as to who it chose. No consistency in experience level, background, or salary expectations, etc. People with similar backgrounds were ruled out. Without explanation.
Then, of course, the hiring managers ask for more resumes. With no further clarification on why anyone fell short.
👉Large Language Models (LLMs) do not have contextual understanding. They just spit out text. Whatever plausible sounding answer they think you want to know. They cannot think for you.
I bring this up for 2 reasons:
Tldr: Pretty please. Don’t do this.
Partner at Hirewell. #3 Ranked Sarcastic Commenter on LinkedIn.
Candidate Experience sucks right now. That’s it. That’s the show.
If you think back to 2021, when the job market was on fire, it was top of mind for everyone. Not just LinkedIn think pieces, but companies poured lots of time and effort into white-glove interview processes.
Now that the market cooled off, so did the effort. But there’s a disconnect: attracting talent isn’t any easier right now. In fact, it’s harder when you inadvertently cut corners.
Jeff Smith and James Hornick explain why ignoring candidate experience is costing companies big in The 10 Minute Talent Rant, Episode 111, “Candidate Experience Has Never Been Worse”
Episode 111