Talent Insights Blog

This started with a pretty common problem. The Black Tux was growing fast. Peak seasons were getting busier. Retail showrooms were expanding. Their internal TA team? Maxed out. They needed help hiring customer care talent quickly and without committing to building a much bigger internal team. What surprised everyone (including us) was how it evolved. Seasonal support turned into embedded recruiting. Embedded recruiting turned into weekly market data, process fixes, and help across ...