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This week, Hirewell’s Managing Partner and Co-Found, Matt Massucci, was featured in Crain’s Chicago Business’ Recruiting Roundtable discussing how growing companies can attract, hire and retain the best talent to keep their organizations moving forward. The topics included increasing diversity in the workforce, hiring millennials, employment branding and the role of technology in recruiting.
Why is it important for a company to establish an employment brand?
There’s a tremendous amount of information available today to candidates about any prospective company and its culture. Savvy job seekers do extensive research and decide to pursue a company based on that research, without even talking to anyone. With the job market as tight as it is, a growing company should do everything it can to ensure it doesn’t miss out on the best prospective employees. That starts with a strong emphasis on building the brand, and using employees and external partners as “brand ambassadors.”
How can a company recruit and hire with a small HR staff that’s already overwhelmed?
Build a culture where everyone’s aware of your hiring plans and makes an effort to attract great talent. Combine a strong employee referral program with the use of search firms or an outsourced recruiting solution. This relieves stress from your internal HR department and allows them to focus on employee relations, talent development and other activities.
What’s your most effective method for finding top talent?
Leveraging existing employees and their network of friends and former coworkers has consistently been our best method—both internally and when managing the recruiting efforts for our clients. It accounts for 30 to 40 percent of all hires, and it’s the best indicator of long term success.
What’s the best way to attract a more diverse workforce?
Define the mission or definition of a diverse workforce and how it will contribute to your organization’s success. Articulate it to everyone in your organization, and include it in job descriptions and employment marketing materials. Encourage recruiters and hiring managers to promote the message to applicants and candidates. Feature diversity efforts on your organization’s careers and LinkedIn pages, and promote them via social media. A strong employee referral program can also help diversify your workforce. We help companies attract diversity by developing relationships with local and national diverse organizations and by continuing to stay in tune with best practices in this area.
What recruiting and staffing tactics resonate with particular generations, such as millennials?
Our philosophy is to adjust recruiting tactics based on the individual person. Every person has their own interests and desires in a new job. Adding a personal touch wherever possible to the recruiting process ensures a great experience for the job seeker, and a much higher chance of hiring high potential performers. Ask top candidates what tactics or benefits would sway them to choose one company over another, and then try to incorporate their responses into the process.
How can benefits be used as a recruitment strategy?
Every prospective job seeker cares about benefits. If you’ve got a great benefits plan, publicize it. A few creative benefits can go a long way toward attracting talent and bolstering company culture. Things like flex time, opportunities for community service or working remotely, and company sponsored sport teams or fitness classes are all low cost options that can help with recruiting and increase employee satisfaction.
How can prospective candidates evaluate an organization against others in an industry?
Start with research on the internet; there are plenty of places to look. Look at employees on LinkedIn and compare their backgrounds as well as how long they’ve been with the company. Talk to former employees, clients, vendors and others about their experience with the organization. Review the company’s annual reports, press releases and social media accounts to get insight into its goals and values. Glassdoor is another avenue to get information, but take the reviews with a grain of salt. Every company has disgruntled employees; one or two anonymous internet posts shouldn’t sway your decision too much. Identify your motivators, incentives and happiness must haves ahead of time so you know what to look for as you do your comparisons. Once you define the things that inspire you to do your best work, you can start to look for those things at the companies where you’re considering applying.
What skillsets are in the highest demand in Chicago?
Technology and engineering have been in high demand for years and we don’t see that changing. Digital marketing continues to be one of the most in demand areas, as companies look to develop in house expertise versus relying on outside advertising and marketing agencies. Recruiters and talent acquisition experts are also among the most in demand roles. Ironically, finding strong recruiters has been one of the harder things for us.
What hiring trends do you see for 2017?
We expect interest in recruitment process outsourcing to continue. Midsized and large organizations, especially, will continue to rely on contingent staffing and consultants. And, as benefits costs rise, staffing companies will experience increased demand since they reduce the number of fulltime employees a company needs.This content originally appeared in Crain’s Staffing and Recruiting Roundtable. Read the full discussion.
We’re here to help you learn more ways you can attract, retain and engage top talent.
Over the last year, hiring teams have started seeing a wave of new job titles pop up across tech, sales, and operations.
Some are legitimate new roles.
Others are existing jobs with a slightly different name.
And many of them have one thing in common: AI is suddenly part of the job description.
From Go-to-Market Engineers to AI Specialists, companies are experimenting with new roles as they figure out how automation and AI fit into their teams.
But most of these positions aren’t entirely new. They’re evolutions of existing roles.
One role that is gaining traction is the Go-to-Market Engineer.
Depending on who you ask, it is either:
In practice, it is a bit of both.
As Matt Tokarz recently pointed out after closing a search for an Outbound & Go-to-Market Specialist, the role looked very different from traditional RevOps. The focus was not reporting or CRM hygiene. It was building prompts, leveraging tools like Clay and Smartlead, and enabling SDRs and AEs with backend insights to accelerate pipeline growth.
Instead of traditional RevOps work like reporting and CRM management, the focus was on:
The goal was not simply managing sales data. It was accelerating pipeline generation through automation.
One trend is becoming clear. Companies are not replacing entire departments with AI.
Instead, they are changing how existing roles operate.
Sales teams still need pipeline.
Marketing teams still need content.
Engineering teams still need to build software.
The difference is that employers now expect candidates to use AI tools as part of their workflow.
As Zac Colip noted during the discussion, we are currently in a transitional phase where companies are labeling roles with “AI” as they experiment with how the technology fits into teams.
But that may not last forever.
Right now, AI still feels new enough that companies highlight it in job titles.
But eventually, AI will likely become a baseline expectation, not a specialty.
Think about it like cloud technology or data analytics.
At first, companies hired “cloud specialists.” Now most engineers are expected to understand cloud infrastructure.
The same shift will likely happen with AI.
Instead of hiring “AI-enabled marketers” or “AI engineers,” companies will simply expect employees to know how to work with AI tools.
One challenge with these emerging roles is simple: there aren’t many candidates with real experience yet.
Many of these positions didn’t exist two years ago.
In one recent search, we started looking for a candidate locally in Chicago. Eventually we expanded nationwide because the pool of people with relevant experience was extremely limited.
This is a common issue with emerging roles:
That gap will likely persist for the next few years.
Another noticeable shift is that roles are becoming more hybrid.
Instead of hiring for narrow responsibilities, companies are combining multiple functions into one position.
As Matt Mulcahy highlighted, one example is the rise of Forward Deployed Engineers, a model popularized by Palantir.
These engineers:
What used to involve several roles, including product managers, engineers, and solution architects, can now sometimes be handled by one person. AI development tools are part of what makes this possible.
Not every industry is moving at the same pace.
As Ashley DuBois pointed out, some sectors, such as transportation, are applying AI to specific workflows like load booking and operational automation.
At the same time, some companies are adding “AI” to job titles even when the core responsibilities remain largely traditional.
In many cases, it is still essentially an IT manager role with AI familiarity layered in.
This reflects a broader transition period where companies want to signal modernization and candidates want to signal relevance.
In logistics, AI is increasingly handling scheduling, tracking, and coordination tasks.
According to Brittany Lasky, operational roles such as logistics coordinators may experience the greatest impact from automation.
However, freight brokers who manage negotiation and strategic RFPs remain in demand.
AI can optimize processes. It does not replace relationship management or strategic negotiation.
Across industries, a pattern is emerging.
Execution becomes automated. Strategy becomes more valuable.
Automation is also reshaping finance and accounting roles.
As Adam Slater noted, accounts receivable jobs that once focused on high-volume manual processing are evolving into more analytical positions centered on reporting and insights.
The work is not disappearing. The expectations are increasing.
Organizations are now hiring for:
Even roles traditionally considered administrative now require deeper technical capability.
AI is not eliminating analyst roles. It is expanding them.
Financial analysts are also expected to understand tooling, sourcing, and data transformation.
In many cases, two or three roles are being combined into one.
This raises a long-term question.
If entry-level roles become more complex or disappear entirely, how will organizations develop senior talent in the future?
The traditional model of high-volume cold calling is changing.
According to Jack Smith and Emily Canna, teams are shifting toward:
At the same time, companies are moving away from activity-based KPIs and focusing more on outcomes such as demos set and SQLs generated.
In a market saturated with automated outreach, authentic communication has become a competitive advantage.
Several clients have said it directly. They want a human in the seat.
Every six to twelve months, hiring trends in go-to-market teams shift.
As Jennifer Salerno noted, companies move through cycles.
One quarter it is BDRs.
Then RevOps.
Now it is go-to-market engineers.
Many companies experimented heavily with AI to accelerate pipeline generation.
What those experiments exposed were structural gaps, particularly in outbound strategy.
AI can support execution. It does not replace a well-built top-of-funnel engine.
Inbound momentum can hide weaknesses. Outbound forces clarity.
The companies gaining traction right now are not chasing trends. They are rebuilding the fundamentals of their go-to-market strategy.
For employers, the takeaway is straightforward. Job descriptions and expectations need to evolve alongside technology.
Across functions, we are seeing the same shift play out. AI is not eliminating entire roles. It is changing how those roles operate and increasing the baseline skill set required to perform them well.
Hiring managers should start thinking less about traditional titles and more about capabilities. That often means prioritizing candidates who can:
In many cases, the perfect candidate with the exact title simply does not exist yet. The strongest hires are often people who have developed adjacent skills and shown the ability to adapt as the tools evolve.
The broader trend is that AI is accelerating a shift that was already underway.
Roles are becoming more hybrid. Expectations are increasing across nearly every function. And repetitive tasks are being automated, leaving more strategic work behind.
Sales teams still need pipeline.
Operations teams still need coordination.
Finance teams still need reporting and analysis.
Engineering teams still need to build software.
What is changing is how the work gets done and what skills are required to do it well.
Right now we are in a transitional phase where companies are still labeling roles with “AI” as they experiment with new workflows and technologies.
Over time, that label may disappear.
AI will simply become part of how work gets done.
And the roles themselves, while evolving, will look more familiar than the titles might suggest.